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25 September 2009 @ 08:51 pm
How to handle sales critters  
Hey, support techs! Tired of lying sales jerks who promise the Moon to customers, knowing that there are no consequences and that you'll be the one to catch Hell when the impossible promises can't be kept? I have a potential solution to that.

If a sales critter puts into a contract something that is outside of the normal correct parameters for the supported product, and if you as support personnel manage to deliver on the impossible, you receive the commission for the sale. It comes right out of the responsible sales party's pocket.

I guarantee you, Sales would keep themselves educated and coordinate potential odd contract enhancements if this was the case.
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(Deleted comment)
Traveler Farlandertwfarlan on September 26th, 2009 02:29 am (UTC)
See, that doesn't get the job done. You're presuming that the sales crew et al are rational, reasonable, and have the same goal that you have. They do not share your goal of efficient, timely delivery in a reasonable amount of time. They get money and suffer no consequences if you fail to meet a deadline whether that deadline was reasonable or not. If the customer gets upset, they blame you, or traffic, or the warehouse, and so long as their commission doesn't go away, it doesn't matter to them if the customer is upset.

Without consequences, there is no control.