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20 August 2007 @ 10:07 pm
tech woes  
While I have the chance, I suppose I should update.

Until at least Thursday, I will be reliably online only when I am at work. Why? For an as-yet unknown reason, our home Internet connection is unreliable and unstable. Time-Warner Cable isn't going to bother to come explain why until afternoon on Thursday. For those playing along at home, I ... well, I play along at home. I work from home for an "eBusiness." Normally, yay. When I don't have a net.connection and can't say why, I end up having to make a short 45 minute commute all the way across town to spend my workday with the sysadmin, handling tickets from his place. Honestly? Commute's the worst part of that, but not having a stable connection at home is still a royal bitch.

Well, at least I still have my good ol' reliable Moto Razr... oh wait. That bastard slipped out of my hand at a movie theater over the weekend. It fell to the hallway carpet and POP off came the battery compartment. Since then, it's been randomly shutting off when I'm not looking. This, my friends, means I am up shit creek. See, AT&T (along with many other mobile phone companies) has abandoned "customer service" in favor of "servicing the customer." As George Carlin once put it, they get behind you, bend you over, unzip their pants and "service" the client. Their stores don't keep service techs, anymore. If your phone is broken, they don't do anything to fix it. They either get you to replace it with a new phone or make you call the insurance line in order to get a replacement. For one thing, phones aren't valuable or expensive enough for them to bother repairing; it's less expensive to give out new phones than to keep service people around, especially when those service people would frequently simply have to give you a new phone. Let the insurance call center do it. Alternatively, they can take the opportunity to upsell you to a new phone... which means you either pay full price or sign a new contract to get an upgrade discount. Since we have no interest in signing a new contract to get a "free" phone upgrade, paying out the nose to fulfill the phone insurance deductible, or paying full price for a new phone that might not work with another company when we drop AT&T like a hot brick of jagged glass in three months, well that just means I'll live with my narcoleptic phone until then, doesn't it?

I have a little streak in me that likes things as they are, and that would be "working as expected." I don't mind planned change so much; it's these sudden little jerks out of my happy rut that annoy me. Nibbled to death by ducks, I believe it's called?
 
 
Current Mood: bitchybitchy
Current Music: Turk on Scrubs: Me and Mrs. Jones
 
 
 
Steve McKnellydenali1 on August 21st, 2007 03:50 pm (UTC)
I believe it's actually "pecked to death by ducks".
Traveler Farlandertwfarlan on August 21st, 2007 04:05 pm (UTC)
Oh good, now even my metaphors are wrong. (grin)